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Current Vacancies

In the Software and
Engineering business divisions

Support Engineer

Riyadh, Saudi Arabia

The service provider landscape has changed dramatically in the past several years with carriers facing increased demand for a single integrated environment that supports multi-vendor, multi-technology, multi-domain networks. As our worldwide customer base of mobile and wireline service providers continues to grow, we are seeking a Saudi Arabia-based Support Engineer to provide Tier-1 support for complex network management software.

Job Description:

NIMS-PrOptima™ is a converged (Fixed/IP/Mobile) Service and Network Performance Management solution for multiple technologies, domains and equipment vendors across access, backhaul, core and service networks. It processes large volumes of performance, configuration and services data in near real time, and has advanced correlation, analysis, reporting and visualization modules. It is also highly flexible via automation, workflow and configuration capabilities.

As a Support Engineer, you will take ownership of 1st and 2nd level support of the customer deployment and deliver a quality service in line with SLAs and customer expectations. You will be accountable of each assigned call, manage each request correctly, respond efficiently and communicate to ensure the customer's complete satisfaction. Overall ownership will include testing and delivery of maintenance releases of MYCOM’s solutions to customer installations.

It is your combination of technical, interpersonal, and organizational skills that will further develop customer loyalty and nurture our customer relationships.

Job Responsibilities:

  • On-site installation and testing of NIMS-PrOptima maintenance updates.
  • Liaise with 3rd party suppliers to troubleshoot software and hardware problems.
  • Take over customer systems from R&D or PS and own all aspects of support and maintenance of MYCOM’s solutions from the point of customer acceptance.
  • Deliver to customers SLA agreement.
  • Understand the commitments and SLA agreements with each customer and take ownership of ensuring that steps are taken to deliver the services in an efficient manner.
  • Understand the working practices and tools and take ownership of using the tools and infrastructure to effectively deliver the service.
  • Understand the quality processes and make quality a priority in the delivery of solutions to customer queries.
  • Provide on-site support.
  • Participate in out of office hours support as required.
  • Proactively review and make periodic checks of assigned installations and recommending fixes/solutions.
  • Proactively review support processes and recommend fixes/solutions to facilitate efficient delivery of support.
  • Provide support input to, and attend both internal and external meetings.
  • Perform system health checks and performance tuning as well as capacity planning.
  • Provide daily system reports with explanations of any abnormality.
  • Track and review R&D projects to ensure systems are designed with supportability in mind and that appropriate support packs are in place when installation goes live.
  • Advise customers on the use of product features, functions and interface.
  • Provide on the job training and workshops for Customers.

Job Requirements:

  • Minimum degree or equivalent qualification in any Engineering or radio communication discipline.
  • Experience in a customer support role with a proven record of trouble shooting.
  • Excellent communication skills and command of English and Arabic.

Bonus Points for:

  • Experience with NIMS-PrOptima™ or other service and network performance management.


Please click here to view additional job listings in our USA offices


IT Senior Systems Administrator

Folsom, CA (USA)

If you thrive in a job that involves all phases of systems management including performance and availability, monitoring & alerting, data integrity, security and capacity planning, then the IT Senior Systems Administrator job is for you. MYCOM-OSI provides a service assurance platform with a worldwide customer base of mobile and wireline service providers.

Job Description:

The Senior Systems Administrator for MYCOM-OSI will be working within a global team located in the UK, France, Taiwan, India and UAE. The role involves global support, deployment, configuration, maintenance and management of Microsoft Windows (AD 2010 and 2012), LINUX (Redhat and Debian) and Solaris based systems used in the user, development and production environments.

This position requires strong organizational and collaboration skills and partnering with numerous distributed teams across the globe is a must for success. This role will have a direct report to the Global Director of ICT.

Job Responsibilities:

        • Install, configure, deploy, maintain, upgrade, patch and administer OS based systems (Windows, Linux, ESXi, etc…) for user, pre-production, production and back-office environments.
        • Configure, deploy, administer and maintain VMWare virtualization platforms.
        • Participate in all phases of systems management including performance and availability, monitoring & alerting, data integrity, security and capacity planning.
        • Perform all system administration tasks in accordance with Agile and ISO project management methodologies, adhering to scheduling, change control, security and applicable operational policies and procedures.
        • Install, manage and maintain OS and software applications and services such as Windows AD, DNS, IIS, Apache, Tomcat, FTP, SQL Server, Exchange and numerous 3rd party applications such as backup, monitoring, patching and other line-of-business applications.
        • Provide on-call support to resolve and/or escalate user/systems incidents or issues outside normal working hours including support during software deployment/release activities.
        • Collaborate with ICT Director, ICT team, users, developers and other business stakeholders to determine requirements and design systems to meet business and technical objectives, SLAs, availability and capacity requirements including high availability, farms/clusters, disaster recovery, redundant systems and backup.
        • Create and maintain system administration procedure and technical documentation.
        • Perform other tasks, including administration of other systems and applications, as needed to meet the objectives of the team and business.

Job Requirements:

      • Demonstrable skills in deployment, configuration, maintenance and administration of Microsoft AD 2010 and 2012 Windows Servers and Windows 7/8 laptop/desktop operating systems and applications.
      • Excellent communication and collaboration skills.
      • Excellent organizational skills, proven ability to prioritize multiple activities and objectives to thrive in a rapidly changing environment.
      • Experience in a SaaS web development environment.
      • Ability to write effective technical documentation with attention to detail and accuracy.
      • Strong virtualization knowledge with VMWare ESXi 4 to 5.5.
      • Strong knowledge of TCP/IP networking, VLANs, Cisco ASA firewalls, Cisco routers, Managed Switches, load balancers.
      • Windows/Linux/Solaris OS scripting and automation.
      • Demonstrable skills and experience with database server connectivity.

The following skills/experience not required, but considered to be a plus:


Bachelors of Science Degree or Diploma in Computer Science or equivalent years of experience


6+ years of experience in Windows/LINUX/Solaris based system administration in a software development environment

Please click here to view additional job listings in our USA offices


Senior Technical Sales and Solutions (Pre-sales) Consultant

Dallas, TX (USA)

MYCOM is expanding and growing in North and South America. We’re looking for a senior technical sales and solutions consultant who is energized and hands-on with a can-do attitude. Our recent acquisition of fault management provider OSI has broadened our Service Assurance portfolio, and the right sales candidate can capitalize on compelling products and services that delight our Communication Service Provider (CSP) customers.

Job Description:

The pre-sales position is within MYCOM's software division, which is dedicated to Performance Management/Service Assurance software products for CSPs. The role entails the full range of pre-sales activities including product presentations, demonstrations, trials, proof of concepts, RFx response compilation, pricing calculations, bid presentations, and so on. Creation of technical collateral, presentations, and value propositions are equally part of the position.
The ideal candidate has a proven track record with pre-sales experience. The role involves extensive travel (expect 60% + in support of sales), development of competitive tenders, as well as creation of new offerings and solutions.

Job Responsibilities:

      • Be a technical/commercial bridge between MYCOM and its customers and prospects. Understand customer requirements, map them to MYCOM capabilities, and articulate the MYCOM value propositions and benefits.
      • Provide product, business, and technical knowledge for sales activities.
      • Produce pricing quotations based on technical requirements.
      • Prepare and oversee technical preparations for prospect meetings and tailor communications to address business needs of potential clients as part of qualification meetings, bid presentations, elevator pitches, and so on.
      • Stay abreast of the product roadmaps as well as understand context, features and functions within each of the products and how these are applied to address business and technical problems.
      • Develop industry-specific papers, technical white papers, and positioning papers.
      • Innovate by characterising and building new service offerings and functionality to address prospect/market needs. Perform POCs in the context of such innovations and combine with pre-sales activities and positioning.
      • Liaise with Product Management and Development teams to be abreast of product direction and design and communicate information back to sales organization where necessary.
      • Provide feedback from the market to Product Management and Development regarding products including coordinating gaps between product functionality and market/customer demands.
      • Attend conferences, monitor the trade press, and generally stay on top of changes in business issues/requirements/regulations/technology and understand where the market is going.
      • Stay current on competitive analysis and understand differentiators between the company and its competitors.
      • Work with Product Management to develop and deliver training on business problems, products, and messages (classroom and OJT) for new Pre-Sales team members.
      • Coordinate requirements for proofs of concept with the Trial Team, and occasionally participate in proof of concept when required.

Job Requirements:

The ideal candidate has a professional background in Resource Performance Management / Service Assurance software systems and a proven track record with pre-sales experience. Experience in a particular field of expertise such as packet networks, radio access networks, mobile core, transport networks, probing systems, customer experience management, or other related fields is required. Knowledge of TMF processes and methods is an advantage. The job requires a combination of technical expertise and commercial-/sales-oriented soft skills.

Communication – both written and spoken – is a major part of this role. Fluent English is required as well as experience with public speaking and presentations. Fluency in Spanish is a plus.

Typical candidates have prior experience in pre-sales for the following companies/products:

IBM (TNPM-W product), EMC (Watch4Net product), InfoVista (IV360), Teoco (Aircom Optima/NetRAC products), NSN (NPM/GR product), Ericsson (ENIQ product), JDSU (Arieso product), Groundhog (CovMo product), Astellia (Nova product), as well as mobile operators.

Please click here to view additional job listings in our USA offices


Vice President Product Sales, Americas

Dallas, TX (USA)

MYCOM is expanding and growing in North and South America. We’re looking for an executive-level Sales professional who is energized, hands-on, and skilled to bring us to the next level. Our recent acquisition of fault management provider OSI has broadened our Service Assurance portfolio, and the right Sales leader can capitalize on compelling products and services that delight our Communication Service Provider customers.

Job Description:

Reporting to the European Vice President Global Product Sales, this role will have accountability and responsibility for leading the business in North and South America, delivering on key financial goals for the region and managing the regional sales team.

The candidate will need a proven Sales management background and a track record of success in the region. The Vice President will work with teams from Professional Services (PS), Marketing, Finance and Product Management functions.

Job Responsibilities:

      • Develop and execute the business strategy for growth, focusing on opening doors, building relationships and establishing new core revenue streams
      • Exceed the order book target for the region on an annual basis
      • Operate a “player/manager” role and retire a personal target in addition to overseeing regional success
      • Grow revenue through identification of new pipeline opportunities, winning new contracts and leveraging existing customer base and relationships from the MYCOM network engineering business
      • Lead, manage and develop the local sales team, including sales, partner and pre-sales support team members
      • Execute campaigns across the region to generate incremental revenue in conjunction with Marketing and Partners
      • Build a strong and effective partner program to extend MYCOM’s reach in the territory 
      • Co-operate closely with Marketing, Product Management and PS delivery teams to ensure  customer needs, desires and requirements are clearly understood and addressed
      • Act as the overall custodian of customer satisfaction, leading the company’s resources to achieve this goal
      • Effectively communicate MYCOM’s value proposition, roadmap and vision to customers and partners
      • Manage contract negotiations in conjunction with MYCOM’s commercial manager


Job Requirements:

      • Strong network of senior level contacts in the Americas Telecommunications industry – ideally at CTO or senior network operations level
      • Strong experience of software/solution sales to the Telecommunications industry
      • A good understanding of the OSS space and performance management/service assurance in particular
      • Ability to close large complex deals
      • Ability to motivate and enable partner organizations
      • Proven people management skills to direct, motivate and develop a team
      • Ability to develop and maintain senior level relationships
      • Results-oriented with a strong performance, cost management and top and bottom line orientation
      • Track record of exceeding planned targets
      • Strong business development skills: able to harness a substantial revenue stream and develop initiatives to grow it
      • Experience of integrating teams in an acquisition context
      • Familiarity with revenue recognition rules (such as US GAAP) and how contractual terms can impact this
      • Track record of innovative solution selling, and ability to operate on a consultative basis rather than just product selling
      • Exposure to NetSuite or equivalent systems for internal sales pipeline management
      • Recognition of the importance of strong sales process and planning disciplines with a track record of implementing them


Personal Attributes:

The ideal candidate will have operated in a Sales management capacity within a similar environment in this sector with the specific attributes:

      • Highly focused on timely results
      • Hands-on, action oriented management style
      • Knowledge and experience of software delivery 
      • International experience, specifically across the Americas
      • Creative/innovative in approach
      • Highly articulate
      • High energy, demonstrating drive, persistence and hunger to succeed
      • Ability to work cooperatively and flexibly with other team members
      • Excellent organizational and planning skills
      • Familiarity with business cultures and practices across the region
      • Willingness and ability to travel extensively throughout the region
      • Degree level education and MBA an advantage
      • Dallas location preferred
      • Spanish and/or Portuguese language skills an advantage

Please click here to view additional job listings in our USA offices