Operators have radically changed their business strategy over the last 10 years. They have moved from a profitable model where delivering quality voice services at any location point was the main objective to a more challenging one based on an intelligent mixture of sometimes conflicting objectives.
All operators have started or completed their Fixed-mobile convergence. Some operators are well ahead and are already engaged in the 4G/LTE transformation to shape their entire business to a customer-centric and OPEX/CAPEX optimization organization. Some others are just deploying 3G or 3.5G Networks and are concentrating their efforts in delivering new high-speed data services. But in all cases, operators in all parts of the world operate more complex hybrid Network infrastructures that will never cease growing and changing, delivering more and more data services.
While operators invest heavily in new technologies, they must transform their working practices and engineering & operational systems by adopting next generation OSS sytems that place the customer experience at the centre. In doing so, naturally comes the consolidation of processes and systems into re-usable, open (standard compliant) and cost effective applications for one or more complex networks and services.
MYCOM's expertise and experience have enabled the development and delivery of a vast range of solutions to address the evolution and challenges in the market today.