MYCOM - MYCOM is a global provider of end-to-end telecom solutions that enhance the efficiency of network assets, processes and people for leading service providers, through a portfolio of next generation Software applications, Managed Services and Advanced Engineering Services.

The Professional Services portfolio has been developed to ensure that customers receive the benefit of a solid partnership with MYCOM. MYCOM’s expertise covers the skills needed to design, implement and deliver end-to-end Performance Management and Service Assurance software solutions based on the NIMS-PrOptima™ platform. All Professional Services are delivered to MYCOM’s proven project planning methodology, and are designed for successful solution deployment, integration and customization in very complex and diverse system environments.

MYCOM’s Professional Services organization is specialized in undertaking solution deliveries in the context of harmonizing and centralizing an operators often diverse and segmented OSS environment containing a mixture of in-house and domain-specific commercial solutions. The migration from such legacy Service Assurance systems towards the Next Generation NIMS-PrOptima™ platform is the center of a performance and business intelligence capability transformation.

NIMS-PrOptima™ Service Assurance software products are delivered though MYCOM’s network of local project offices across the globe, enabling efficient implementations, shorter delivery timelines, and a localized context. The geographic reach enables closer cooperation and strengthens knowledge transfer and software product training.

The portfolio of professional services products has been developed to ensure that Customers receive the very best out of the partnership with MYCOM allowing for the greatest possible benefit from the NIMS-PrOptima™ software components. MYCOM's  expertise cover the skills needed to design, implement, and deliver end-to-end multi-technology and multi-vendor performance management and service assurance solutions based on MYCOM NIMS-PrOptima software products.

All service products are delivered with MYCOM's proven delivery and project planning methodology. The professional services are designed for successful solution deployment, integration, and customisation in very complex and diverse system environments. The professional services group works in close partnership and cooperation with product management and core R&D teams to ensure optimal solution delivery. MYCOM offer a wide variety of services, including design, deployment, customisation, integration, consultancy and training to maximize your investment with MYCOM.

MYCOM's Systems Engineering Consultants have specialized NIMS-PrOptima™ knowledge, extensive implementation and deployment experience, are equipped with MYCOM's best practices and have privileged access to MYCOM R&D support to maximise service execution. The fusion between specialized product knowledge and in-depth experience in Telecommunications Network Operator environments ensures that the solution is introduced focussing on genuine customer needs.

Non standard and consultancy services and packages such as data migration or tailored integration with third party applications can be provided upon request.

Included in MYCOM OSS / BSS services are:

• Software System Deplyment & Integration
• Customization Services
• System Transformation Services
• ISS Consulting & Design
• End-to-end Trouble Shooting Services
• Training

NIMS-PrOptima™ software products based performance management solutions offer an integrated, multi-vendor, end-to-end umbrella system ranging from radio access, transmission, core to VAS platforms.

MYCOM's professional services portfolio is based on a modular strategy which encapsulates specific service deliverables for solution design and delivery, ranging from system audit, software deployment, configuration and integration, system launch, as well as training and learning. This allows for the selection of required building blocks defining the services for the solution introduction.

The solution delivery lifecycle follows a specialised methodology based on a sequence of phases from solution design, specification, implementation, acceptance, solution launch, and handover to Support and Change Management. All evolutionary system changes follow a change management process to ensure successful delivery and implementation of the NIMS-PrOptima™ application suite updates.

The design and specification phase details the complete solution scope and system integration requirements including all north-and southbound interfacing within the Element Management Systems and other OSS components. The solution design and specification captures all software component and system backup requirements, data warehousing, KPI and reporting definitions, and specific hardware and LAN/WAN interconnectivity requirements.

Implementation and acceptance of the solution are driven by a roll-out process and schedule which are aligned to the operator's software introduction requirements. The mapping of MYCOM's delivery processes to the operator working process form part of the overall delivery strategy.

Based on the modular nature of MYCOM's services delivery an easy and transparent platform for solution upgrades and changes is available. Adding of new software components such as optional analysis modules and new Vendor Technology Interface plug-ins are pre-defined services packages. Additional system configuration and integration packages are available ranging from KPI formula and report definition and implementation, server and application self-monitoring framework implementation, including full optional analysis module integration with other OSS systems such as Fault management and Inventory management applications.

MYCOM's professional services organisation is specialised in undertaking solution deliveries in the context of harmonizing and centralizing an Operators diverse and segmented performance management platform containing a mixture of in-house and domain-specific commercial solutions. Performance Management umbrella systems overcome cost and overhead challenges associated with domain specific data warehouses and localized data pools, IT infrastructure and staff training inefficiencies.

MYCOM NIMS-PrOptima™ Product Training is modularised to provide an easy to identify and easy to assign curriculum path for different types of users. The Base User Training enables users to understand the application and to conduct minimal statistical analysis and reporting. All NIMS-PrOptima™ users shall enrol to the Base User Training before other training modules can be attended in order to ensure maximum benefit from the curriculum.

Optional Module Training courses can be ordered individually or in conjunction with the Base User Training to form a packaged course set.

The English language will be used to deliver all training courses. The Training documentation as well as all software user documentation is provided in English. All courses are instructor-led and thus delivered by a MYCOM Certified Trainer.