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First in series of solutions from new Managed Services and Solutions division

CTIA, Las Vegas – 21st May 2013 – MYCOM, the leading independent provider of carrier-grade Service and Network Performance solutions, today launched an end-to-end solution for managing Communication Service Providers’ (CSPs’) cellular networks at Special Events where extraordinary numbers of people and their behavior increase the demand for cellular services.

During these special events – for example sporting events, conventions, trade shows, or emergency response scenarios – CSPs typically ensure that all deployed network capacity is utilized to its maximum, deploy mobile cell sites or COWs (Cells on Wheels) to provide additional cellular coverage and capacity, and deploy permanent enhancements at event venues such as distributed antenna systems (DAS) and small cell solutions.

Underpinned by MYCOM’s NIMS-PrOptima™ Network Performance Management software, MYCOM’s Special Event Management Solution provides a complete end-to-end solution for CSPs that includes:

Radio network and transport/backhaul design, site acquisition, construction and engineering, installation, commissioning and integration, and NOC/fault management services
Automated cell load control using closed loop automation which continually:

Collects millions of performance data records per minute
Computes customer-defined (or default) algorithms for advanced network analysis
Makes controlled changes to network equipment parameters to optimize KPIs

Near real-time performance reporting, distributed through web sharing applications and visualization applications, that provide intelligence such as active fault management alarms, congestion state dashboards, time series trends of KPIs, and azimuth sector traffic time plots for traffic balancing
Industry- and CSP-specific best practices modeled within an integrated graphical workflow system

MYCOM’s NIMS-PrOptima™ has been used a number of times in the management of the world’s single largest event – the Hajj festival in Saudi Arabia where over 3 million people converge in a 10 km2 area. In addition, MYCOM Services has implemented tens of thousands of new macro, distributed antenna system, and small cell deployments in the U.S. and globally, including venues such as Disney World and NBC Universal theme parks, the L.A. Memorial Coliseum, and the Georgia Institute of Technology’s Bobby Dodd Stadium, as well as shopping malls, hotels, convention centers, and airports worldwide.

“The demands on networks during special events are not just about the increased number of people compressed into a small location, but also about their increased use of mobile devices at the event – they increasingly record and share pictures and video, message friends, and actively participate in social networking. This places enormous strains on the network, which affect performance and quality,” said Stephen Breheny, President Managed Services and Solutions, MYCOM. “In addition, carriers may have hundreds of these events to support each year with each costing anything up to $75,000 for just a few hours. MYCOM provides a repeatable, high-quality, low-cost solution that enables CSPs to manage their network performance effectively whilst automating best practices and operational procedures. Our Special Event Management Solution is the first solution launched from our new Managed Services and Solutions division with more to be launched in the coming months.”

MYCOM’s NIMS-PrOptima™ is a converged (Fixed/IP/Mobile) Network Performance and Service Assurance solution with out-of-the-box support for multiple technologies, domains, and equipment vendors across access, backhaul, core and service networks. It processes large volumes of performance, configuration, and services data in near real-time, has advanced correlation, analysis, reporting, and visualization modules, and is highly flexible via automation, workflow, and configuration capabilities.

TM Forum Management World, Nice – 14th May 2013 – MYCOM, the leading independent provider of carrier-grade Service and Network Performance solutions, today announced that its NIMS-PrOptima™ performance management solution is being used in the expansion of the T-Mobile LTE network across Austria.

T-Mobile Austria was the first national operating company within T-Mobile Group to deploy NIMS-PrOptima™ for end-to-end performance management of its Mobile network across multiple vendors and technologies in 2G/3G/4G Radio Access, Packet Switching and Circuit Switching networks.

The initial selection in 2011 was part of a complete OSS transformation project to respond to increasing demand for data services, and included consolidating various performance monitoring tools and functions into a single OSS Performance Management system that provides end-to-end KPIs, is network vendor-agnostic and integrates with other OSS data feeds and systems.

“The introduction of LTE/4G introduces further complexity within a multi-layered network that requires network performance management systems to provide end-to-end visibility across multiple network domains from within a single unified system,” said Athanasios Avgeridis, Senior Vice President Operations, T-Mobile Austria, “MYCOM’s NIMS-PrOptima™ provides us the analysis and reporting capabilities we need to assist us in the smooth roll-out of our LTE network.”

MYCOM’s NIMS-PrOptima™ is a converged (Fixed/IP/Mobile) Service Assurance solution with out-of-the-box support for multiple technologies, domains and equipment vendors across access, backhaul, core and service networks. It processes large volumes of performance, configuration and services data in near real-time, has advanced correlation, analysis, reporting and visualization modules, and is highly flexible via automation, workflow and configuration capabilities.

Payam Taaghol, EMEA MD, at MYCOM commented “We are delighted to have been part of T-Mobile’s strategy for network performance management and central to its deployment of LTE network in Austria. It is a privilege and testimony to our technology that T-Mobile Group, one of the leading and most innovative Service Providers in the world, has selected NIMS-PrOptima™ as a standard solution for network performance management across their company.”

NIMS-PrOptima V4.0 Delivers High Performance and Scalability for Big Network Data Analytics

TM Forum Management World, Nice – 14th May 2013 – MYCOM, the leading independent provider of carrier-grade Service and Network Performance solutions, today launched V4 of its NIMS-PrOptima™ network performance management solution.

NIMS-PrOptima™ 4.0 addresses the significant scale and performance challenges Communications Service Providers face when managing end-to-end performance across large, complex and multi-layered Converged Mobile networks. Each minute, billions of disparate performance-related data records are created by network equipment across access, backhaul, core and service networks that need to be transformed into actionable intelligence for troubleshooting, analysis and reporting in near real-time.

Previous versions of NIMS-PrOptima™ have been successfully deployed in large-scale networks –including ones supporting 150M subscribers – and NIMS-PrOptima™ V4.0 delivers further enhancements to its performance and scalability, including:

Up to 400,000 network elements managed on a single system instance
Enhanced near real-time visibility down to 5 minute intervals
40% increase in data records processed to over 10 Billion per hour and 25% increase in data importation performance
Enhanced network topology and configuration data with dynamic discovery and update of network configuration multiple times per day
25% increase in analysis and report computation performance to reduce problem resolution times to minutes
More flexible and cost effective hardware utilization with Virtual Machine support (certified on VMware vSphere®) and new High Availability configuration (certified on Veritas Cluster Server®)

MYCOM’s NIMS-PrOptima™ is a converged (Fixed/IP/Mobile) Service and Network Performance Management solution with out-of-the-box support for multiple technologies, domains and equipment vendors across access, backhaul, core and service networks. It processes large volumes of performance, configuration and services data in near real-time, has advanced correlation, analytics, reporting and visualization modules, and is highly flexible via automation, workflow and configuration capabilities.

NIMS-PrOptima™ V4.0 also introduces enhanced IP performance management capabilities with automated device discovery, 1 minute polling granularity and built-in KPIs, workflows and reporting for device health and traffic reporting.

“CSPs face significant challenges in managing their network performance due to immense data traffic growth, the need to optimize the customer experience and the pressures of keeping costs minimized.” commented Mounir Ladki, CTO, at MYCOM “The most effective way to address these challenges is to harness the wealth of Big Data contained in their heterogeneous and multi-layered networks and turn it into actionable intelligence at a very high speed. With NIMS-PrOptima™ V4.0 MYCOM has focused on delivering a high performance and highly scalable network performance management platform with advanced analytics so that CSPs can manage their entire network end-to-end in near real-time within a single, unified system.”

MYCOM to showcase new products and solutions – and sponsors Casino Night networking event

Atlanta, US – 8th May 2013 – MYCOM, the leading independent provider of carrier-grade Service and Network Performance solutions, today announced details of its participation at CTIA 2013.

CTIA 2013 is presented by CTIA – The Wireless Association®, which has been at the forefront of the wireless industry since 1984 and promises to continue to illuminate the future by showcasing the leaders, ideas and experiences that are transforming the dynamic telecommunications industry.

CTIA 2013 is being held at the Sands Expo & Convention Centre, Las Vegas, NV, US May 21 – 23.

At the event, MYCOM will showcase new and yet-to-be-announced products and solutions on its booth (#3266), host VIP guests for private dinners in the evenings of Tuesday 21st and Wednesday 22nd May, and hold a Casino Night networking event on Monday 20th May from 7PM to midnight.

Within its booth (#3266), MYCOM will provide several technology demonstrations:

A new version of its NIMS-PrOptima™ Network Performance Management platform
Automated Operation and Optimization (Self-Managed Network)
A new Service Performance Management solution
LTE & HetNet Performance Management solution

MYCOM will also discuss its new Managed Services and Solutions portfolio which includes:

A new Special Event Management Solution
MYCOM Labs Advanced Device Testing
Distributed Antenna and Small Cells solution
UMTS/LTE Optimization and Carrier Tuning
End-to-end infrastructure deployment solutions

To pre-arrange an appointment with MYCOM or to receive an invitation to a MYCOM private dinner or its exclusive Casino Night, please contact Sayeh Hamedi (sayeh.hamedi@mycom-usa.com).

MYCOM NIMS-PrOptima™ part of ’Quantifying Customer Experience through Combined Probe and Performance Measurements’

London, UK – 7th May 2013 – MYCOM, the leading independent provider of carrier-grade Service and Network Performance solutions, today announced that its NIMS-PrOptima™ network performance management solution will be demonstrated as part of a TM Forum Catalyst on Customer Experience Management.

TM Forum Catalysts are technology collaboration projects featuring service providers and vendor teams working together to demonstrate innovative ideas and solutions. They will be showcased at TM Forum’s flagship conference and expo, TM Forum Management World 2013, 13 - 16 May, Nice, France.

With the proliferation and rapid evolution of Service Quality Management and Customer Experience Management needs and transformations across service provider organizations, the combining of probe and performance measurements is essential to delivering Customer & Service Assurance.

The Catalyst demonstration – called Quantifying Customer Experience through combined Performance and Probe Measurements – delivers a practical implementation of quantifiable quality of experience (QoE) metrics for mobile broadband services by leveraging and combining network probe and performance data. In addition, the Catalyst utilizes standards from 3GPP and IETF for network metrics, TM Forum’s CEM Service Models and Metrics and the harmonized TIP Performance Management Interface.

In the Catalyst, MYCOM’s NIMS-PrOptima™ network and service performance management solution integrates with HP’s Customer Experience Assurance solution and provides resource performance data across 2G/3G/4G Radio and Mobile Core Networks through the use of TMF TIP PM Collection interface. This network performance data is combined with user and signaling plane probe data originated from Astellia high capacity passive IP probe data to demonstrate three uses cases:

Customer Care: a corporate mobile broadband user calls to complain about a poor video conferencing experience. The Call Centre agent identifies the user’s affected video call, confirms the fault and explains that 4G coverage was unexpectedly lost. A Trouble Ticket with all relevant information is created allowing root-cause analysis in NIMS-PrOptima™
Service Operations: subscribers experience quality degradation when streaming video, due to a handover delay between 4G and 3G. The use case demonstrates the QoE Assurance eco-system collaboration from detection through identification & root-cause in NIMS-PrOptima™
Network Engineering: the network engineering team using NIMS-PrOptima™optimize the use of the network and its capacity for the most used applications and handsets while combining service & handset user & signaling traffic information with deep-dive 4G Cells network performance information

“Focusing on Customer Experience has become a business imperative for Service Providers as they face the pressures of saturated markets, increasing data traffic and declining profits,” commented Mounir Ladki, CTO, MYCOM, “Service and Network performance is a critical component of the overall CEM architecture, both in providing essential measurements as well as enabling proactive Customer Centric Network Operations. We are delighted to be contributing to this Catalyst through our best-in-class NIMS-PrOptima™ platform and helping the latest advances of CEM.”

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