MYCOM - MYCOM is a global provider of end-to-end telecom solutions that enhance the efficiency of network assets, processes and people for leading service providers, through a portfolio of next generation Software applications, Managed Services and Advanced Engineering Services.

MYCOM and IPTEGO Partner to Bring New Levels of Data Accuracy to
Customer Experience Management Solutions for SIP-based Services

MYCOM VoIP service assurance solution reduces OPEX by up to 30% and minimizes churn on new services.

London – 20 July 2010— MYCOM, a leading global provider of best-in-class OSS service assurance software solutions and innovative ICT professional services, and IPTEGO, the SIP mediation & correlation expert company, today announced the launch of the industry’s most capable set of customer experience management (CEM) solutions for SIP-based services assurance across next generation networks (NGN), IMS and Pre-IMS.

IPTEGO’s leading SIP mediation platform, PALLADION, will be integrated into MYCOM’s market leading NIMS-PrOptima service assurance platform allowing the creation of best-in-class solutions that support real-time monitoring, troubleshooting and optimization solutions for any SIP-based service, beginning with quality of service (QoS) assurance for VoIP services.

The MYCOM VoIP service assurance solution gives providers the ability to manage and report on business-critical SLAs and subscribers’ usage more easily while improving the efficiency of the problem resolution process. The solution provides the unique ability for real time monitoring of voice quality, end-to-end call transactions for each customer session, detection and anticipation of service quality degradations, and instantaneous drill down to the problem’s root cause.

Key Facts:

• MYCOM’s partnership with IPTEGO expands MYCOM’s service assurance solutions set to a range of SIP-based services that establish a new benchmark for software’s ability to fully manage customer experience.
• The first solution will be MyCOM’s end-to-end VoIP Customer Assurance solution with further solutions designed for IMS, NGN and LTE network architectures for services such as IPTV, Gaming and Chat.

Supporting Quotes:

• MYCOM’s Mounir Ladki, General Manager, Product Business Unit said, “In today’s challenging environment, MYCOM is helping service providers achieve three objectives: reduce costs through efficient and automated business processes; improve customer loyalty by optimizing customer experience; and monetize bandwidth through quality of service differentiation. The collaboration with IPTEGO addresses this triple objective as migration towards NGN and IMS architectures accelerates. The new solution will enable our customers to accelerate and optimize the rollout of VoIP services at minimal cost, and we look forward to future solutions for other multi-media services.”

• IPTEGO’s CEO Alex Hoffmann said: "With SIP being the primary control technology for IP-based networks and applications, such as IMS or LTE, it is essential for operators to have SIP and session OSS visibility. PALLADION is designed for complex NGN environments and its distributed architecture helps future-proof operators' investment in the NIMS-PrOptima-based OSS solution in three ways: it scales easily to accommodate large subscriber numbers; it is compatible with advanced services such as video, presence and gaming; and it supports cloud environments. The collaboration with IPTEGO allows for true end-to-end and top-down monitoring, combining high-level overview, long-term trend analysis and real-time root cause analysis in one solution."

Resources:

• More information about MYCOM’s services and products can be found at www.mycom-int.com, by emailing products@mycom-int.com or calling +44 (0)1753 213740.
• More information about IPTEGO and the PALLADION product line can be found at www.iptego.com.
• MYCOM will be attending the 4G World 2010 conference in Chicago, IL on October 19-21. For more information on the event, visit www.4gworld.com.

Tags: Service assurance, VoIP, CEM, customer experience management, LTE, OSS, telecom, broadband

About IPTEGO
IPTEGO is a leading provider for Customer Experience Measurement and Mediation in Next Generation Network. With about 10 years of experience in SIP based networks IPTEGO's team has developed solutions that are particularly designed for NGNs and not just upgraded products from legacy environments. Beyond IPTEGO's unique strength to present relevant real-time information on customers perceived experience the PALLADION product also provides an easy to use remote interface to complex networks. The smooth integration capabilities of PALLADION with third-party products for Service Assurance, Billing and Business Intelligence and others are highly appreciated by the fixed and mobile operators using IPTEGO's solution worldwide.

About MYCOM International
MYCOM International is a leading global provider of OSS software solutions and innovative engineering services to the telecoms industry. It has a presence in 6 countries through 10 offices and is the provider of OSS solutions and services to major telecom vendors and carriers.
NIMS-PrOptima™ manages the end-to-end performance of the converged fixed/mobile/IP networks -encompassing access, transmission, core and backhaul domains as well as content and service platforms. It offers a single integrated environment for the management of converged hybrid networks implementing the latest technologies -including 3G/4G, IMS, triple play services, etc. It is based on open industry standards (eg 3GPP, ETSI, TMF, OMA), and can be deployed as a plug-in component in a wider OSS architecture.

Press Contacts

Fernanda Moore
MYCOM (UK) Ltd.
+ 44 (0) 1753 213 740
fernanda.moore@mycom-int.com

Back to top

ATLANTA, GA, USA – March 3, 2010 – MYCOM, a leading global provider of innovative wireless engineering services and best-in-class Next Generation OSS Service Assurance software solutions to the telecom industry, today announced that they will be showcasing their new convergent NIMS-PrOptima™ Performance Management software solution at CTIA Wireless in Las Vegas, Nevada (March 23-25, 2010).

MYCOM’s NIMS-PrOptima™ is a multi-vendor, multi-technology carrier grade OSS Service Assurance solution that sits at the heart of the NOC and manages the quality and performance of the entire converged mobile-fixed-IP network, from the radio access to the packet and circuit core, transmission, backbone and VAS platforms. The unique, powerful analytical capabilities and unparalleled performance allows NIMS-PrOptima™ to correlate information from the various domains thereby enabling the service provider to view and optimize the performance of the network on a near real time basis and ensure the best service level to the clients.

NIMS-PrOptima™ is a cost effective solution that manages the network and services horizontally across the organization, rather than the old fashioned silo approach. This solution helps carriers to improve profitability while offering the best quality of service to subscribers.  Network resource optimization can result in significant savings in network infrastructure investments.  The automation offered can double the productivity of the operational teams, and the feature-rich functionality makes it possible to replace  legacy systems as part of a wider network transformation, which results in significant OPEX and CAPEX savings.  The unique technology enables very quick support and optimization of new applications and services, enabling the operators to drive voice and data ARPU through differentiated service offerings.

Richard Hessler, President, MYCOM North America Inc. remarked “From our USA headquarters in Atlanta, GA and five regional offices, we’ve been delivering specialized network engineering and consulting solutions to North American wireless operators and OEMs since 2000.  MYCOM  experienced outstanding growth in revenues and profits in both 2008 and 2009.  Around the world, our NIMS-PrOptima™ Service Assurance software is widely acclaimed to be the market technology leading Performance Management solution by leading Tier One operators.  Every day, more than 500,000 network cells and 200 million subscribers are being managed on a near real-time basis with MYCOM performance management applications and network solutions.  Carriers and subscribers in North America, as elsewhere, correlate network quality, performance, and convergence with value.  We wish to celebrate this 25th Anniversary for the CTIA event with this 2010 campaign to demonstrate MYCOM’s commitment to Network Performance.”

Visit MYCOM at booth #126 or contact David King at david.king@mycom-int.com to arrange a demonstration of NIMS-PrOptima™.

CTIA Wireless 2010
Las Vegas Convention Center
3150 Paradise Road
Las Vegas, NV 89109
USA
www.ctiawireless.com

ENDS

About MYCOM
MYCOM is a privately owned, leading global provider of innovative wireless engineering services and best-in-class Next Generation OSS Service Assurance software solutions to the telecom industry.  Since its inception in 1996 MYCOM has executed projects in more than 30 countries covering EMEA, APAC and the Americas. Today, MYCOM has 9 offices in 3 continents and some 500 employees of more than 26 nationalities and languages. 

MYCOM’s growth has been due to its exceptional vision and leadership in the development of 3G technology and NGNs.  The expertise gained in these technologies has enabled MYCOM to pioneer the performance management of such 3G networks, and achieve a leadership position today in the performance management and service assurance of advanced convergent telecom networks. This added to the unique triple expertise in software excellence, systems integration and network engineering, now makes MYCOM the partner of choice for over 40 leading global telecom carriers across more than 30 networks.
Further information about MYCOM can be found at http://www.mycom-int.com.

Contact Information:
Fernanda Moore
MYCOM (UK) Ltd.
+ 44 (0) 1753 213 740
fernanda.moore@mycom-int.com

Back to top

ATLANTA, GA, USA – December 7th, 2009 – MYCOM, a leading global provider of innovative wireless engineering services and best-in-class OSS Service Assurance software solutions to the telecom industry, today announced that its North American operation, MYCOM North America Inc., has formed a new channel partnership with DragonWave, Inc., a leading supplier of next generation packet microwave systems.  As a certified channel partner, MYCOM is positioned to resell and deploy DragonWave’s carrier grade Ethernet broadband solutions. 

“MYCOM has earned its reputation building major carrier wireless networks worldwide,” said Richard Hessler, President, MYCOM North America, “Our Tier 1 customer trust is reflective of the respect we have earned and of our ability to deliver to the very highest standards for quality, reliability, and timeliness.   Our partnership with DragonWave enables us to complement our expertise and support the next generation broadband requirements of our customers.” 

"DragonWave is excited to add MYCOM as a channel partner,” said Brian McCormack, Vice President Sales of DragonWave. ”MYCOM brings many years of experience in providing radio network design services on large networks, across multiple technologies, carriers, and geographic locations.

About MYCOM
MYCOM is a leading global provider of innovative wireless engineering services and best-in-class Next Generation OSS Service Assurance software solutions to the telecom industry.  Since its beginning in 1996, MYCOM has delivered projects in over thirty countries covering EMEA, APAC and the Americas.  Today, MYCOM has nine offices on three continents and some 500 employees of more than 26 nationalities and languages.  MYCOM North America Inc. corporate offices are situated in Atlanta, Georgia. 

Further information about MYCOM’s services and products can be found at www.mycom-int.com

About DragonWave
DragonWave® is a leading provider of high-capacity packet microwave solutions that drive next-generation IP networks.  DragonWave’s carrier-grade point-to-point packet microwave systems transmit broadband voice, video and data, enabling service providers, government agencies, enterprises and other organizations to meet their increasing bandwidth requirements rapidly and affordably.  The principal application of DragonWave’s products is wireless network backhaul.  Additional solutions include leased line replacement, last mile fiber extension and enterprise networks.  DragonWave’s corporate headquarters is located in Ottawa, Ontario, with sales locations in Europe, the Middle East and North America.  For more information, visit http://www.dragonwaveinc.com.

DragonWave® and Horizon® are registered trademarks of DragonWave Inc.

Information set forth in this news release contains forward-looking statements that are subject to risks and uncertainties, and actual results could differ materially. We claim the protection of the safe harbor for forward-looking statements.  The following factors could cause our future results to differ materially from those expressed in the forward-looking statements:   Adverse economic changes in the markets served by us or in countries in which we have significant investments; changes in available technology and the effects of such changes including product substitutions and deployment costs;  our ability to absorb revenue losses caused by increasing competition, including competitor offerings using alternative technologies and our ability to maintain capital expenditures and research & development costs; the extent of competition and the resulting pressure on our wireless customer operating margins and capital expenditure and operating expenditure plans.  Other factors discussed in this new release, although not listed here, also could materially affect our future earnings.  The Company undertakes no obligation to update any forward-looking statements.

Contact Information:
Fernanda Moore
MYCOM (UK) Ltd.
+ 44 (0) 1753 213 740
fernanda.moore@mycom-int.com

Back to top

ATLANTA, GA, USA – December 4th, 2009 – MYCOM, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecom industry, today announced that they will launch their new convergent NIMS-PrOptimaTM Performance Management software solution for the North American market at TM Forum’s Management World Americas event in Orlando, Florida (December 8-10, 2009).

MYCOM’s NIMS-PrOptima™,is a multi-vendor, multi-technology carrier grade OSS Service Assurance solution that sits at the heart of the NOC and manages the quality and performance of the entire converged mobile-fixed-IP network, from the radio access to the packet and circuit core, transmission, backbone and VAS platforms. The unique, powerful analytical capabilities and unparalleled performance allows NIMS-PrOptima™ to correlate information from the various domains thereby enabling the service provider to view and optimize the performance of the network on a near real time basis and ensure the best service level to the clients.

NIMS-PrOptima™ is a cost effective solution that manages the network and services horizontally across the organisation, rather than the old fashioned silo approach. This solution helps carriers to improve profitability while offering the best quality of service to subscribers.  Network resource optimization can result in significant savings in network infrastructure investments.  The automation offered can double the productivity of the operational teams, and the feature-rich functionality makes it possible to replace  legacy systems as part of a wider network transformation, which results in significant OPEX and CAPEX savings.  The unique technology enables very quick support and optimization of new applications and services, enabling the operators to drive voice and data ARPU through differentiated service offerings.

Richard Hessler, President, MYCOM North America Inc. commented “From our North American headquarters in Atlanta, GA, we have been successfully delivering a range of specialized telecommunication network engineering and consulting solutions to North American carriers since 2000, and now have over 200 staff in five offices  MYCOM has had outstanding growth in revenues and profits in both 2008 and 2009.  Around the world, our NIMS-PrOptima™ Service Assurance software has been widely acclaimed to be the market technology leading Performance Management solution. Today more than 500,000 network cells and 200 million subscribers are being managed daily on a near real-time basis with our performance management solutions.  Carriers in North America are increasingly focusing on network quality and convergence and we wish to underscore this outstanding event with the launch of an extensive campaign to serve our customers in North America with their network Performance Management needs.”

Nik Willetts’s, VP Communications, TM Forum, commented “As a long-standing TM Forum member and participant in our industry-leading collaborative programs, we’re very pleased that MYCOM has chosen Management World America as the launch venue for NIMS-PrOptima™”.

Visit MYCOM at booth #315 or contact David King at david.king@mycom-int.com to arrange a demonstration of NIMS-PrOptima™.

TM Forum Management World Americas 2009
Rosen Shingle Creek
9939 Universal Boulevard
Orlando, Florida 32819
USA
www.tmforum.org/mwamericas

ENDS

Back to top

LONDON – 12th October 2009 – MYCOM, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry, today announced the successful completion of an integration of its Performance Management software, NIMS-PrOptima with HP TeMIP, a highly automated fault management solution.  

The integration enables real time management of network performance issues detected by NIMS-PrOptima to be automatically managed by HP TeMIP.  This allows network performance issues to be monitored around the clock in an operator’s Network Operations Center (NOC).  Any network performance degradations can be quickly identified and dealt with before they impact the quality of customer service and any potential revenue loss.

MYCOM’s Mounir Ladki, General Manager, Product Business Unit said, “Following successful testing, we have brought together two market-leading products with their own powerful features and delivered an integrated solution that maintains the significant individual component capabilities. This OSS solution is a major step towards cross domain correlation and automated NOCs.”  He went on to say “Our cooperation with HP both underpins and reflects our endeavour to deliver fully integrated business process automation to telecom networks.  We see this as the future of network management”

For further information or to arrange a demonstration please contact David King on any of the numbers at the end of this press release.

ENDS

About Mycom
MYCOM is a privately owned, leading global provider of best-in-class OSS Service Assurance software solutions and ICT professional services to the telecoms industry.  Since its inception in 1997 MYCOM has executed projects in more than 30 countries covering EMEA, APAC and the Americas. Today, MYCOM has 11 offices in 3 continents and some 500 employees of more than 26 nationalities and languages. 

MYCOM’s growth has been due to its exceptional vision and leadership in the development of 3G technology and NGNs.  The expertise gained in these technologies has enabled MYCOM to pioneer the performance management of such 3G networks, and achieve a leadership position today in the performance management and service assurance of advanced convergent telecom networks. This added to the unique triple expertise in software excellence, systems integration and network engineering, now makes MYCOM the partner of choice for over 40 leading global telecom carriers across more than 30 networks.

Further information about MYCOM can be found at http://www.mycom-int.com.

Contact Information:
Fernanda Moore
MYCOM (UK) Ltd.
+ 44 (0) 1753 213 740
fernanda.moore@mycom-int.com

Back to top