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Managed Services
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Mycom’s end-to-end range of multivendor, multitechnology engineering services expertise together with our world-leading advanced software enabler platform NIMS-PrOptima™, with its state-of-the-art end-to-end, multitechnology, multivendor technology, can offer your business the power to reach new heights of performance in every department and across your entire business.
Portfolio of Services:
Assisted Operations
Manage rapid technology and business changes without disrupting your business with immediate access to operational experts and engineers to manage your network from your Network Operations Center (NOC). From full NOC capability with people, tools, and equipment, to specific resources with specific product and operational expertise that supplements your own NOC team, MYCOM can assist you in the operation of your network to match your business needs.
Managed Network Services
Focus on strategic initiatives for your business while MYCOM experts provide centralized multivendor network monitoring and reporting around the clock, just after business hours to support existing staff, or just for disaster recovery. Choose from simple network monitoring and reporting, to event management, performance and capacity monitoring as well as analysis and solutions to fix the business critical issues.
Outsourcing Services
Change your business model while improving customer satisfaction by leveraging MYCOM’s Outsourcing Services to completely manage your network including field operations, network operations, and management of spares, software and configuration, sites, vendors, quality and network planning and engineering.
Service Management of Hosted Services
Accelerate your time to market with new applications and services while reducing operational risks and capital expenditures. MYCOM’s Quality of Service Management for Hosted Services deliver complete QoS monitoring, reporting, analysis for all value-added services capabilities from a secure MYCOM or customer data center. Competitive pricing is offered in a convenient, utility-based pricing model.
Performance Portal and Analysis Services
Improve the operations and engineering of your network with web-based network capacity, performance reporting and trending. Using a web interface, users can access reports, tools and raw data. Summary and event notification e-mails are also provided.
Managed Maintenance Services
Efficiently operate your network for the long term by getting the skilled resources you need with MYCOM's on-site field maintenance experts. Their experience with multivendor hardware and software troubleshooting and testing ensures a fast resolution of problems.
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